Key Account Manager 308.000.0000

Susan Ramos

Key Account Manager
800.537.9429 ext. 3975

Susan joined the Century Label family back in 1993 (“yes, that was a long time ago” she quips), and is a wife, married over 30 years with two sons and three grandchildren. In her free time, she enjoys quilting and is a current board member of the Black Swamp Quilters Organization. Susan enjoys the diversity of her job, from helping gourmet food companies to breweries, and wants to make the experience of ordering from Century a pleasant one by setting up long term relationships with her customers.


 Sr. Key Account Manager 308.000.0000


Key Account Manager
800.537.9429 ext. 3219

Growing up in the tag and label industry, Joe spent many years fixing and operating equipment such as offset, letter presses, web fed tag presses, flexo presses and tag finishing equipment. Now, he brings a lifetime of printing experience to the Century Label team. Joe attended and played football at the University of Findlay, and, after graduating, started a paper converting company before joining Century in 2016. Joe is competitive in nature and, as much as he enjoyed working on the production side of the business, cites a long-running drive to interact with customers as his true passion. Married with three children, Joe credits his wife and God for his successes in life.


 Key Account Manager 308.000.0000


Key Account Manager
800.537.9429 ext. 3120

Having joined the Century Label team in 1984 with a background in sales and education, Mark lists problem solving and developing relationships with his customers as his favorite parts of his job. “It’s a little like being a real estate agent,” he says, “representing the buyer and the seller in order to come to a solution that fits both parties.” Mark, who is happily married and is a self-professed audiophile, spends his non-selling time keeping up with his eight grandkids, playing the viola (a hobby which landed him the opportunity to play as an amateur with the Toledo (OH) Symphony) and running marathons.




Color Manager
800.537.9429 ext. 3293

With over 40 years of experience in the world of print and graphics—and having been with Century Label since 2007—Rob is as knowledgeable as they come. “One of the most rewarding things about my position," Rob says, "is sharing the knowledge I have gained with my co-workers to help them build stronger teams and be more successful at their jobs.” When he needs a break from being Century’s go-to color expert, Rob enjoys traveling with his wife to visit any of their six children and 15 grandchildren, as well as playing music in their small home studio.


Key Account Representatives


Martin Lavey
Key Account Representative
800.537.9429 ext. 3024


Renae Marsh
Key Account Representative
800.537.9429 ext. 3045

Sales Support


Amanda Cheek
Sales Coordinator
800.537.9429 ext. 3028


Krista Johnson
Sales Support Representative
800.537.9429 ext. 3056


Carrie Ward
Sales Support Representative
800.537.9429 ext. 3246

Customer Service


Abby Shultz
Customer Service Manager
800.537.9429 ext. 3029


Tonya Haylett
Customer Service Supervisor
800.537.9429 ext. 3875


Elvia Bierbaum
Senior Customer Service Representative
800.537.9429 ext. 3609


Deborah Bergman
Customer Service Representative
800.537.9429 ext. 3243


Ellen Collins
Customer Service Representative
800.537.9429 ext. 3438


Joey Trimpey
Customer Service Representative
800.537.9429 ext. 3232

Graphics Department


Christian Hilmer
Graphics Coordinator


Manny Blanco
Master Pre-Production Artist


Dale Smith
Pre-Production Artist


Tim Roth
Pre-Production Artist


Jeff Tackett
Pre-Production Artist


Chris Fair
Pre-Production Artist



Todd R. Frendt
VP and General Manager
of Century Label

Gregory Rogers
VP of Business Development
at Century Label


Al Caperna
Chairman of CMC Group, Inc.
Chief Consultant to Century Label